Purchase and delivery
Orders will usually be shipped within 24 hours. Orders placed at the weekend will be processed on Monday. In most cases and depending on the delivery country and carrier, you can expect to receive your order in around 3-6 working days.
Don’t sweat it, all our products are shipped in neutral packaging with no clue as to what is in side. Your secret is safe with us. The provider will be labelled as “PC Logistics”, Spain (where our warehouses are located). Under no circumstances will Tender Boutique or the product brand appear on the box or label.
As soon as your order leaves the warehouse, you will receive an email from the carrier with a link to follow your delivery. (Note that in rare cases and depending on your location, some carriers may not offer this option.)
Don’t worry if you aren’t at home to personally receive the delivery. Depending on your carrier, they will either leave a delivery notice stating a different delivery date or a pick up location where you can collect your parcel.
Shipping costs will be automatically calculated depending on the weight and volume of your order as well as your delivery country. Shipping costs will always be indicated before you place your order.
We provide free shipping on all EU & UK orders above 120€.
Returns & Refunds
You can find all you need to know about returning an item on our Returns & Refunds page. Please note that because many of our items count as personal hygiene, sexual wellness and/or lingerie products, they must be unopened, unused and sealed in their original packaging to be eligible for return (unless defective). Underwear/lingerie may be tried on for size as you would in a store, but please try it on over underclothes or wear. If you wish to return the item, make sure it is unused, unsoiled and that all labels and protective patches are correctly attached and haven’t been removed.
If you have purchased a toy or accessory featuring mechanical or connected functions, there are a number of reasons your product might not work. These include flat batteries, battery seal not removed, toy not fully charged etc. Please write to us at taylor@tender-boutique.com for assistance before sending it back! If the quick fixes don’t solve the problem, we’ll let you know how to return it so we can send you a replacement product.
If you have ordered a product but change your mind before receiving it, please contact us immediately at taylor@tender-boutique.com and we’ll do our best to get you sorted.
Unfortunately not. We handle all sent-back products as final returns and if the claim is receivable (check our Returns & Refunds policy here), we will reimburse the amount of your purchase within 30 working days. You may process another order at any time.
Payments & Security
We accept payments via credit card, PayPal, Apple Pay, Google Pay and Klarna. You can read more about our accepted payment methods in our Terms & Conditions.
Absolutely. We promise to keep your name, address, credit card details and any other information you provide secure.
Our secure server encrypts all your personal data, including your credit card number and name and address, before it is transmitted over the internet. Your personal data is encrypted using the Secure Sockets Layer (SSL) protocol.
When you click on the “Proceed to payment” button, you enter a secure area of the site.
Yes, we provide options for discreet billing, where purchases won’t directly appear as “Tender Boutique” on your statement.
See all our Terms of Service here.
You can read all about how we manage your data on our Privacy Policy page.
Product Information and Use
Our products are made from high-quality, body-safe materials. Always check product descriptions for specific information.
The type of batteries needed will depend on the toy. Some may include batteries, while others may require separate purchases.
Each type of toy serves a different purpose. Please refer to our detailed guide on our website.
Choosing the right toy depends on personal preference and what kind of stimulation you enjoy. Our product descriptions and customer reviews can help guide your decision.
We offer toys for all genders. You can navigate through our categories for more specific options.
For first time use, always start slow, use lubrication if needed, and follow the user manual provided with the toy.
For use with a partner, communication is key. Make sure to discuss boundaries and consent.